Home 9 Warranty & Return Policy

WARRANTY, RETURNS AND REFUNDS

Returns / Exchange and warranty

After receiving your ordered products, if for any reason you are not fully satisfied with your purchase, we will gladly exchange, issue a store credit or refund your qualified purchase within 15 days (less shipping and handling charges). (Please see exclusions and exceptions below).

To be eligible for a return/exchange, the product must be purchased in full price (Non-discounted price or sale price items may not qualify). The product must be in reusable condition and all original tags must be intact.

We do not accept any product returns that have been used or damaged. We will examine all returned products and if the product is not in a perfect and resalable condition, your return will not be approved. 

Please note, the purpose of our 30 day exchange window is to provide you with an opportunity to feel the product in an indoor environment and is not intended to be used and returned. Products that comes with tracking and are currently marked as “in transit” will not qualify for any refunds.

Refunds will not be issued if the product is sent to the wrong shipping address that you have provided on checkout, rerouted to us because your shipping address did not accept the packages (i.e. security or attendant rejected the shipment etc.). You will be responsible for any additional shipment costs and fees as a result of any reshipments and shipping errors from your end.

FREE SHIPPING ORDERS

Orders which qualify for free shipping can be returned or exchanged within 14 days after it’s delivered (as indicated by the tracking number. We charge a $15CAD restocking fee for returns or exchanges on these orders.

All sale items are final sale and exchanges may be permitted under certain circumstances. Sale items are marked with a sale tag or during a sales event (i.e. Promotion for Black Friday, Cyber Monday, Boxing Day, Holiday Sale, etc.).

All EXCLUSIVE items such as bundle gifts sets, and other seasonal items marked for exclusive release are final sale. No refunds or exchanges are permitted for exclusive holiday items.

Exceptions * – During the COVID19 pandemic and until further notice, our exchange/refund policy may change from time to time. We strongly encourage you to check this page and this section on a regular basis and review our most up to date return and exchange policy. You can also contact us at admin@laikapaw.com for updates. Our staff, team members and business partners’ health is our top priority therefore, we currently only offer exchanges as any returned items will not be restocked into our inventory even if they are claimed to be unused. We want to ensure every product that our customers are purchasing is brand new and comes right from our assembly line. There are a few options for exchanges. To initiate an exchange and review options, please contact us at admin@laikapaw.com and your email will be answered within 2 to 4 business days.

Due to the high volume of emails we have been receiving, please mark your email subject line as “exchange” for a priority response otherwise, our standard response time is currently 3 to 4 business days. For returns, please contact us for additional options as we make every effort to ensure you are happy with your purchase.

Please further note, no refunds will be provided if your order is still marked as “in transit” from Canada Post or any of our couriers. During COVID19, there have been delays with transit times. Please be patient as our courier partners are trying their best to deliver your products. As long as your order is marked in transit, it does not mean it’s lost.

Order Cancellations and Exchanges:

Our order fulfillment system is automated and once an order is received, our system will generate the shipping labels immediately. If an order is marked as pending, a restocking fee of $9.95 will apply. If your order is marked as shipped or fulfilled, we cannot cancel the order. You will be responsible to ship the item back to us if your product qualifies for returns less shipping and handling charges.

A lot of costs go into our fulfillment of orders from picking and packing to delivery, packaging, postage and postage supplies. Please note a restocking fee will apply for all returned orders and restocking fee is charged on a per item basis. For bundles and sets, the restocking fee will be 15% of the sale price.  

 

Exchange for different size

Exchange for different size is permitted and a restocking fee of $7.99 will apply. Please ensure you are measuring your dog’s neck based on the size chart we have provided to avoid having fitting issues. Please note, different brands have different collar measurements. Please ensure you check our size guide to ensure you have selected the correct size. You can always contact us to make sure that you are ordering a correct size product. 

 

 

Please obtain approval from us before shipping the products back to us at admin@laikapaw.com quoting your invoice number otherwise, the product will not be refunded. In order to keep our products at the most favorable economics to our customers, we do not offer complimentary return shipping labels, you will be responsible to deliver the product back to us in new condition and our product tag still intact. If the product is deemed excessively used and or tags are missing, we may provide a website credit based on our discretion. Laikapaw will not be held responsible for lost or stolen packages or if you provide us with the incorrect shipping address.

Refunds

Refunds will not be issued for non-deliverable items that have been sent to the address you have provided. If you exceed the maximum holding period offered by our shipping partners and the order is shipped back to us, you will be responsible for paying the shipping cost if you require the order to be shipped to you or to another shipping address. Refunds will not be issued if you made a mistake on the address. Please check the address carefully before submitting your order. In the event one of our partner couriers have made a delivery attempt to your address and was unable to deliver at the time, your order may pend for pickup at your local post office. Order pending for pickup at the post office is at the sole responsibility of the purchaser. If your order is marked as delivered to a post office and exceeds the maximum holding period, you will be responsible for the reshipment cost.

If and when your order has not arrived after 30 business days have passed, please reach out to us immediately for next steps so that we can assist with your order replacement.

How do I exchange my product if it doesn’t fit or I want to exchange it to a different pattern?

If you’d like to exchange your item, please contact us within seven days at admin@laikapaw.com. All items must be in perfect condition and show no signs of use. Your only responsibility will be the cost of shipping the item(s) to us. Please see exclusion and restrictions above.

Exchanges can only be given within seven days of your receipt of the item(s). We do permit exchanges of a different patterned product of equal or lesser value.

To initiate an exchange request, please email admin@laikapaw.com

*If there are any conflicting information provided on our website, please contact our webmaster admin@laikapaw.com immediately so that this could be rectified. If such conflicting information arises, the information on this page will prevail*

What if I received a defective product or an incorrect item? 

If you received an incorrect or believe your order is defective upon receiving it, please contact us within 7 business days admin@laikapaw.com quoting your order number. We will work with you for a replacement or exchange your items at no cost to you. Please note, this replacement is only offered if the product you received is defective (i.e. webbing sewn incorrectly or we provided the incorrect sizing etc.)

Very Important

You must provide a tracking number for your returns as We require the items to be trackable to ensure that they have been received by the recipient. 

It is necessary to Send us an email with Tracking number. 

Return Shipping Address 

Laikapaw Dog Collars

PO BOX 57084

BRITTANY GLEN POSTAL OUTLET PO

MISSISSAUGA ONTARIO

L5M 0M5

PRODUCT GUARANTEE

All products are warranted for 30 days after the product is delivered. Our guarantee stands if and only if the product has a manufactured defect and does not show signs of misuse (i.e. chewed, torn, scratched, etc.). Due to the fact that our products are used by animals that cannot be watched at all times, we are not able to offer a longer guarantee. Shipping costs are non-refundable. 

This policy may change from time to time without notice.

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